Programme Governance Case Studies India
From Crisis to Renewal — Large Telecom Infrastructure Programme Recovery
Inherited a failing managed services engagement with SLA penalties running above 6% of contract value and an NPS score of -6. Diagnosed root causes, restructured governance, rebuilt vendor accountability frameworks, and stabilised delivery operations over an 18-month turnaround. Penalties reduced to below 1%, NPS recovered to +8, and 85%+ of penalty exposure eliminated. Secured a 2-year nomination renewal without competitive tender and created the organisation's first-ever change request revenue stream across 8 of 8 operational domains improved.
Programme Governance for a Mission-Critical National Government IT Platform
Led the infrastructure delivery workstream for one of India's largest government digital transformation programmes. The engagement spanned a central government programme owner, a Tier-1 prime system integrator, multiple OEMs, and internal delivery teams across a complex multi-vendor environment. Delivered structured programme governance, escalation management, and executive reporting across the full delivery lifecycle. Zero schedule breach, zero budget overrun, zero penalty triggered. Programme delivered to national scale with full stakeholder confidence maintained throughout.
Government Data Centre Recovery and Cloud Migration — Delivered on Budget, Zero Penalty
Led programme recovery and delivery governance for a state government data centre modernisation and private cloud migration engagement. The programme had significant schedule and commercial risk at the point of engagement. Restructured governance cadence, vendor management, and executive reporting to stabilise delivery. Achieved full scope delivery with zero penalty triggers, zero budget overrun, and a 22% reduction in operational expenditure for the client. Formal appreciation received from senior government stakeholders on programme completion.